Shipping Policy

Last Updated: 14th September 2025

Thank you for shopping with Twilight Entertainments LTD. The following Shipping Policy applies to all orders placed on our website.

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Processing Time

• Orders are processed within 3–5 business days (excluding weekends and holidays).

• During high-volume periods (e.g., sales or holidays), processing may take longer.

• Once your order has shipped, you will receive a confirmation email with tracking details.

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Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery time depends on your location and chosen shipping method:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 2–3 business days

Please note: Delivery delays may occasionally occur due to courier or customs issues beyond our control.

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Shipping Locations

• We currently ship to addresses within the UK and EU.

• We do not ship to P.O. Boxes or APO/FPO/DPO addresses (unless otherwise stated).

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International Shipping

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are the responsibility of the customer.

• Delivery times may vary due to customs clearance.

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Order Tracking

• Once your order ships, you will receive a tracking number via email.

• Please allow up to 24–48 hours for tracking information to update.

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Lost or Damaged Packages

• We are not responsible for lost or stolen packages once marked as delivered by the carrier.

• If your package is damaged during shipping, please contact us within 2 working days of delivery with photos so we can assist.

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Contact Us

If you have any questions about your order or our shipping policy, please contact us:

📧 Email: twilightentertainmentsltd@gmail.com
📞 Phone: 07928755190