Fraktpolicy

Shipping Policy

Last Updated: 14th September 2025

Thank you for shopping with Twilight Entertainments LTD. The following Shipping Policy applies to all orders placed on our website.

Processing Time

Orders are processed within 3–5 business days (excluding weekends and holidays).
During high-volume periods (e.g., sales or holidays), processing may take longer.
Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time depends on your location and chosen shipping method:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days

Please note: Delivery delays may occasionally occur due to courier or customs issues beyond our control.

Shipping Locations

We currently ship to addresses within the UK and EU.
We do not ship to P.O. Boxes or APO/FPO/DPO addresses (unless otherwise stated).

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Delivery times may vary due to customs clearance.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.

Lost or Damaged Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is damaged during shipping, please contact us within 2 working days of delivery with photos so we can assist.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

📧 Email: twilightentertainmentsltd@gmail.com
📞 Phone: 07928755190