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Twilight Entertainments LTD

Returns & Customer Satisfaction Policy

At Twilight Entertainments LTD, we take pride in offering high-quality products designed to bring joy to children, adults and families. Your satisfaction is our top priority, and we are committed to addressing any concerns in accordance with the policy outlined below.

Eligibility for Returns

  • Items must be returned within 7 days of purchase.

  • A valid receipt or proof of purchase is required.

  • Products must be in their original condition, unused, and returned with all original packaging, tags, and accessories intact.

  • Returns are only accepted for items purchased directly from Twilight Entertainments LTD.

Non-Returnable Items

For reasons related to health, safety, and product customization, the following items cannot be returned:

  • Products with opened or tampered hygiene seals (e.g. bath toys, adults toys, consumables).

  • Personalized or custom-made products.

  • Final Sale items, including the Bargain Basement Collection.

How to Return an Item

In-Person Returns

  • Visit any event or market stall where Twilight Entertainments LTD is trading.

  • Bring the item along with the original receipt.

  • Our team will inspect the product to confirm it meets the return requirements.

  • If approved, you may choose a refund, exchange, or store credit. A 2% restocking fee will be deducted from the refund amount.

Mail-In Returns

  • Contact us at sales@twilightentertainments.co.uk to initiate your return.

  • Pack the item securely and include:

    • A copy of your receipt.

    • A brief explanation of the reason for return.

  • Customers are responsible for return shipping costs.

  • Once received and inspected, we will process your refund, exchange, or credit within 7–10 business days. A 2% restocking fee applies.

Refunds

  • Refunds are issued to the original method of payment, minus the 2% restocking fee.

  • Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at sales@twilightentertainments.co.uk.
We will arrange a replacement or refund and cover any associated return shipping costs.

Contact Us

For any questions regarding our Returns & Customer Satisfaction Policy, please reach out to us at:
sales@twilightentertainments.co.uk

Our team is here to ensure you have a positive shopping experience with Twilight Entertainments LTD.

Policy Updates

Twilight Entertainments LTD reserves the right to update or amend this policy at any time without prior notice.
We encourage you to review this policy periodically to stay informed of any changes.